The refurbishment package restores your piece of Laura Vann back to its original sparkling state of newness and covers all of the below for one piece: Re-plating of gold tone items Rhodium plating of silver tone items Replacing missing stones Remodelling misshapen items Free postage there and back to any UK address Full clean of all stones and crevices Simply purchase the product "Refurbishment Service" from our website and as soon as we receive your order, we'll email a pre-paid postage label for you to use when sending your item to us. In the interests of the environment we accumulate as much stock as we can before sending stock back to our workshop. We therefore advise that returning your restored item may take up to 10 weeks, however quite often items can arrive with us sooner (but rest assured no later!) Please note this service is only available to UK customers at present and covers the refurbishment of one Sterling Silver piece from the Laura Vann collection.